Returns
Returning your Vira
At Vira, returns almost never happen because most people fall in love with their bike right away.
If your experience is not what you expected, there is no need to worry. We are here for every single customer. We are not only happy when we sell a bike, but when everyone who connects with us has a positive experience. That is what defines Vira.
You can return your Vira within 14 days after delivery.
Register your return
If you want to return your Vira, please contact our support team first.
You can email us directly, as we handle all return requests only by email to keep communication clear and efficient. After we receive your message, we will confirm your request and send you the return instructions.
01
Prepare your Vira for return
Please keep all packaging materials and the pallet (if your bike was delivered on one) during your 14 day return period.
This makes returning your Vira easier and safer for transport. Before pickup, make sure your bike is clean and ready for collection.
02
Pickup appointment
Once you confirm that your Vira is ready for return, we will arrange the pickup with one of our trusted partners.
After scheduling, you will receive an update either from the transport partner or from us directly if we handle it ourselves. Pickup usually happens within three to seven working days after confirmation.
03
Inspection and refund
When your Vira arrives at our warehouse, it will be checked carefully. Once the return is approved, we will process your refund and confirm it by email.
04
Exchange or other solutions
If you would like to exchange your Vira for another color, model or configuration, that is absolutely possible. If your reason for returning is something we can solve remotely, we are happy to help and we always find a fair solution together.
05
Return conditions
- Return period: 14 days from the day of delivery
- Your Vira must not have been ridden more than five kilometers
- The bike must be in original condition and not dirty
- Accessories must be in their original packaging
- Always contact us before sending your Vira back
💡 Note:
If any of the points above do not apply, please contact us. We always find a friendly and fair solution together.
Frequently asked questions
Is the cargo bike insurable?
Yes, you can insure the Vira cargo bike to protect it from theft and damage.
Do you also do cycling plan?
Yes, we are affiliated through FiscFree. This allows you to purchase your Vira cargo bike through the bike plan.
Do you also do maintenance on cargo bikes?
Of course! We are happy to service your Vira cargo bike for you. You can make an appointment for this. This maintenance always includes a free check of all components to make sure everything works optimally.
Will the Vira cargo bike fit through my door?
Yes, the width of the Vira cargo bike at its widest point is less than 90 cm and therefore fits through most universal doors, such as those of your shed.
Are the Vira cargo bikes also suitable for dogs?
Yes! We can customise the cargo bikes so that your dog can get in easily through a door in the cargo box. This makes the Vira cargo bike ideal for pets.
Do toddlers and Maxi-Cosi holders fit in the bin?
Yes, the cargo box of the Vira cargo bike is spacious enough for toddlers and Maxi-Cosi holders. This makes our cargo bike perfect for young families.
Are Vira cargo bikes safe?
Yes, Vira cargo bikes are safe. They are certified and tested according to the European standard. We also keep a close eye on the quality of our cargo bikes to ensure your safety.
Why are Vira cargo bikes so inexpensive?
Our cargo bikes are so affordable because we deliver them directly from the manufacturer to the customer, with no middlemen or bike shops. This saves costs, which we pass on to you in the form of lower prices.
Is your question not listed here?
View all frequently asked questions or contact us. We are happy to help!
Looking for another topic?
Reviews
Read how our customers experience their cargo bike. Real stories, honest opinions, and rides full of joy.
Delivery
We make sure your cargo bike is delivered to your home safely and quickly. Read here how our delivery works and what you can expect.
Insurance
Enjoy every ride without worry. With a good cargo bike insurance policy, you and your bike are protected against damage and theft.
Ordering & payment
Everything you need to know about placing your order and paying securely, so you can complete your purchase with confidence and ease.